1 <configuration name=
"callcenter.conf" description=
"CallCenter">
3 <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
4 <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
9 <queue name=
"support@default">
10 <param name=
"strategy" value=
"longest-idle-agent"/>
11 <param name=
"moh-sound" value=
"$${hold_music}"/>
12 <!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
13 <param name=
"time-base-score" value=
"system"/>
14 <param name=
"max-wait-time" value=
"0"/>
15 <param name=
"max-wait-time-with-no-agent" value=
"0"/>
16 <param name=
"max-wait-time-with-no-agent-time-reached" value=
"5"/>
17 <param name=
"tier-rules-apply" value=
"false"/>
18 <param name=
"tier-rule-wait-second" value=
"300"/>
19 <param name=
"tier-rule-wait-multiply-level" value=
"true"/>
20 <param name=
"tier-rule-no-agent-no-wait" value=
"false"/>
21 <param name=
"discard-abandoned-after" value=
"60"/>
22 <param name=
"abandoned-resume-allowed" value=
"false"/>
27 <!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
28 <!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
29 <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
31 <!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
34 <!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
35 <!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->